# Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: March 4, 2026

## 1. Information We Collect

We collect information you provide directly to us, such as when you create an account, [contact us](mailto:hello@vigilbase.com), or use our security monitoring services. This may include:

- Name, email address, phone number, and other contact information
- Company information, job title, and industry
- Technical information about your Cloudflare infrastructure and security posture
- Communications with our support team
- Payment and billing information

### Automatically Collected Information

When you access our services, we automatically collect:

- Device information (browser type, operating system, device identifiers)
- Log data (IP address, access times, pages viewed, referring URL)
- Cookies and similar tracking technologies
- Usage patterns and interaction data

## 2. How We Use Your Information

We use the information we collect to:

- Provide, maintain, and improve our security monitoring services
- Monitor and analyze security threats and vulnerabilities across your Cloudflare environment
- Communicate with you about our services, security updates, and promotional offers
- Process transactions and send related information
- Respond to your comments, questions, and support requests
- Analyze usage trends to improve user experience
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with legal obligations and protect our rights

## 3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information:

- With service providers who assist in our operations under strict confidentiality agreements
- When required by law, subpoena, or other legal process
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets
- With your consent or at your direction

## 4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

## 5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of our relationship with you and our legal obligations.

## 6. Your Rights and Choices

Depending on your location, you may have the right to:

- Access and receive a copy of your personal information
- Correct or update inaccurate personal information
- Request deletion of your personal information
- Object to or restrict processing of your personal information
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
- Opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

## 7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can control cookies through your browser settings and other tools. However, disabling cookies may affect the functionality of our services.

### Cookies We Use

#### Essential Cookies

Required for the website to function properly. Cannot be disabled.

| Cookie Name | Provider | Purpose | Duration |
| --- | --- | --- | --- |
| __cf_bm | Cloudflare | Bot management and security protection | 30 minutes |
| cf_clearance | Cloudflare | Security challenge verification | 1 year |

#### Analytics Cookies

Help us understand how visitors interact with our website.

| Cookie Name | Provider | Purpose | Duration |
| --- | --- | --- | --- |
| ph_* | PostHog | Product analytics, feature flags, and session recording | 1 year |

### Managing Your Cookie Preferences

In applicable regions (such as the European Union and other jurisdictions with similar requirements), we use a cookie consent platform that allows you to manage your cookie preferences. When you first visit our website from these regions, you will be presented with a consent banner where you can accept or reject non-essential cookies.

You can also manage or delete cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling cookies may impact the functionality of our website and services.

## 8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

## 9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

## 10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

## 11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

EMAIL: [hello+privacy@vigilbase.com](mailto:hello+privacy@vigilbase.com)

COMPANY: Vigilbase Labs, Inc.

Privacy Officer

1908 Thomes Ave #12112

Cheyenne, WY 82001

United States